General Information

Your contact is important to us. Obtain the information you need from the guidebook available in the platforms and check the official documentation about our products. If you need support or additional information, please feel free to contact us.

Submit your request through the online portal, where you can follow its progress and interact with the resolution agent. Alternatively, complete this form.

Opening hours:

SaphetyDoc Business days from 09:00 to 13:00 and from 14:00 to 18:00.
SaphetyBuy Business days from 09:00 to 13:00 and from 14:00 to 18:00.
SaphetyGov Business days from 09:00 to 19:00.
   

Check more information about the phone support.

All the registered requests generate an opening notification to the mentioned email. After your support request registration, you will receive an email with the case number.

 

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Advanced Services

Support Advanced Services also available now.

Select the platform and fill the corresponding form below.

  • Do you want to know more about the SaphetyDoc advanced services?Download PDF





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  • Do you want to know more about the SaphetyBuy advanced services?Download PDF





    By submitting this form, you are accepting our Terms & Conditions and our Privacy Policy
  • Do you want to know more about the SaphetyGov advanced services?Download PDF





    By submitting this form, you are accepting our Terms & Conditions and our Privacy Policy

Customer Support General Enquiries

General questions and Saphety contacts.

Knowledge Center Knowledge Center

Explore Saphety's official product documentation.

Third Party Applications Third Party Applications

Applications you might need in order to use Saphety’s solutions.

Have a look at our solutions

Find which one fits your business.
View Solutions
  • Electronic Procurement
  • Document Exchange
  • Document Presentment
  • Data Synchronization