Corporate customers are the most attractive and profitable market segment for telecom operators.
Today, much more than price is need to engage and retain this segment. Telecom Operators must empower their corporate customers, giving them tools and mechanism to efficiently control costs and manage their internal data, like cost center and employee information.
With eBilling, companies can gain higher visibility over business cost allocation, increasing traceability in costs analysis arising from the operation of their business activities. This can be vital to understand on how those operations are being managed, by analyzing the costs per employees, business units, costs centers. This activity of breaking down invoices in several statements can be very time saving, thereby giving companies more time and resources to focus on company core business activities.
eBilling solutions can help telco companies in the following areas:
Faster payment and improved cash flow
Invoice payers are induced and encouraged to pay their bills faster. eBilling solutions include mechanisms to remind customers periodically of due date payments, inducing a sense of urgency to down time payments. Scheduled payment mechanisms for recurring bills, such as direct debit, are an efficient tool to reduce time and complexity in the payment process.
Disputes can be resolved using online tools, minimizing the need for customer service representatives. Swifter disputes resolution, can be achieved by retrieving customer historical information from CRM’s. This will enable customer representatives to have more and better information, allowing them to solve issues quickly.
Invoice allocation costs
eBilling comprises a set of business rules, specifying routing and hierarchical information, which will be used to distribute billing costs to certain individuals or business units within an organization.
Billing process data can be translated into customer valuable information, throughout dashboards and reporting mechanisms, helping payers to use that information to identify spending, consumption patterns and based on the historical analysis, predict future purchases.
With eBilling, companies can gain higher visibility over business cost allocation, increasing traceability in costs analysis arising from the operation of their business activities.
For further information please contacte us on Saphety eBilling or via our profiles you can find below.
(Original article published on LinkedIn on 5th october 2015.)