Frequently asked questions

FAQ concerning the Saphety Invoice Network Platform, for Sending Invoices

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Registration

Registration process and data for opening an account

Plans

Preview of available plans and prices and subscription models

Sending Documents

Requirements and means of sending documents

Clients

Receiving entities in the Saphety network and available means of communication

Registration

  • What data do I need to register?

    To register the company you need the VAT number of the company, the code of the company registration and a copy of the national identity card of one of the managers or legal representatives of the company. Registration is done through an e-mail account that will later be used to log into the application.

  • Can any company employee register?

    Yes, as long as you have the necessary documentation and data to do so.

  • Is there a limited number of users per company?

    Currently, the solution allows having a user by each Company. A new version will soon be available with the possibility to add users unlimitedly.

  • How much time does it take to register my company?

    After filling in all the requested data, our team will validate all the information and, within a maximum period of 8 working hours, the registration process will be complete.

  • Is it possible to register as a sole trader?

    Yes, it is possible to register as a sole trader, to send electronic invoices or green receipts to customers.

Plans

  • Which are the available plans?

    Electronic Invoice Plans, monthly subscription, whose number of documents included varies between 5 and 500 invoices (month). Suitable for sending to customers in the public sector (mandatory) and companies already prepared to receive electronic invoices.
    PDF Invoice Plans, with annual subscription, whose number of documents included varies between 500 and 5000 invoices (year). Suitable for sending invoices in PDF in accordance with the new legislation and in which the customer does not yet require electronic invoicing.

  • The plan I choose is valid for how many days?

    Your Electronic Invoice Plan will be valid for 30 consecutive days. If the number of documents is exhausted before 30 days, you must cancel the subscription and make a new one.

    Your PDF Invoice Plan will be valid for one year. If the number of documents is exhausted before 365 days, you must cancel the subscription and make a new one.

  • Which payment methods are available?

    The available payment methods are the credit or debit card, ATM or MB Way.

Sending Documents

  • Can I import my data from other software?

    Invoices might be imported from other softwares. This is possible using an XML file, in the CIUS-PT format. Check that your billing system produces this file. In case your system does not produce this file, the alternative is to manually fill in the invoice data. Note that the invoice PDF is always required in either case.

  • How to send invoices manually?

    To send your invoice in the mandatory structure just login, upload your invoice PDF (extracted from your billing system), fill in the mandatory fields on the form and send it.

  • How can customers receive my documents?

    Your client will receive the documents by integration or by email, depending on the option selected by him. If your customer is part of the Saphety network, you can receive the document directly on your billing system.

  • Is there a recommended browser for this solution?

    We recommend using the Google Chrome browser for a better browsing experience.

  • Does the current month's document balance carry over to the following month?

    In the Electronic Invoice plans, of monthly subscription, the balance of documents does not carry over to the following month.
    In PDF Invoice plans, with annual subscription, the balance of documents can be used over the period of 12 (twelve) months.

Clients

  • Who are the receiving entities on the Saphety Invoice Network?

    The receiving entities belong to the Portuguese public and private sector and you can preview the the list of some of our clients.

  • Can I send invoices to all of my customers?

    Yes, you can send invoices to all your customers, provided that, for non-integrated customers, you have their destination email validated and accepted by the customer.

  • What customer data do I need to send my invoices?

    Mandatory data includes VAT number, Address and Email. For more details, you can preview the document submission form, under New Invoice.

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